Do you have a physical showroom?
Yes, our offices and showroom are open Monday-Friday 8:00-5:00 PST. First Place, Inc. 830 E. Evelyn Avenue Sunnyvale, CA 94086 There is always an Awards & Promotional Consultants available and over 2,000 products on display from Awards to Pens and Shirts to Executive Gifts and Crystal.

Can you create an award for me today?
If a need for an award comes up suddenly and we have the products in house, we can usually meet any deadline-even same day.

Is ordering over your web site more risky than ordering in person?
The reason we require phone numbers and e-mail addresses is so we can contact you with any questions we have. As soon as we receive your request, we contact you and introduce ourselves. We take away any risk. You will also receive an art approval before we proceed to production. There is no risk involved.

How do I get my logo or graphics to you?

• Upload to us right here on the site, using our Electronic Art Transfer Form.
• E-mail an attachment to us at sales@firstplaceinc.com with your name, company name and phone number
• Mail to us at the showroom address above

NOTE: Before doing any of the above, make sure your logo or graphic meets our requirements. Go to Art Requirements from our "New Client" page. If you do not have a graphics program digital format, you must provide very sharp black and white color separated artwork.

If my artwork, as submitted, does not produce a good result, who is responsible for the products?
We review all artwork submitted for format in relationship to the process to be used for imprinting your selected products. For example, different quality artwork is acceptable for embroidery versus screen-printing. Our Awards & Promotional Consultant will contact you if we do not believe you will be happy with the results we can achieve. An art proof will be sent before we proceed. Check it carefully before you approve it. As we stated before, we guarantee your satisfaction but if we can't get acceptable artwork and you require us to proceed with what you provide, you will be ask to sign and relieve us of responsibility for the resulting imprint.

What is considered normal production time?
Products we produce here in our Sunnyvale facility for engraving, sand craving or laser engraving are usually done within 5-6 days. If a need for an award comes up suddenly and we have the products in house, we can usually meet any deadline-even same day. Promotional Products production time begins after the supplier gets the order. Each supplier we use has a normal production time for each of the products they produce. This will normally range from 2-20 days. Custom products and overseas manufacturing that require additional time can take up to 120 days. We also have products that can be produced with express service in 1-5 days.

Can I see a sample before I order?
You will always see an art proof to verify the imprint that will be done. You can request a random sample of a product to ensure it is the quality you want or you can request an actual pre-production product proof with your imprint. The later is the most costly and will add to your delivery time as the order cannot be scheduled into production until the proof is approved. Because of our guarantees and the fact that we only use the top rated suppliers, our clients will only require samples prior to ordering for large quantities or difficult four-color process jobs.

How are my products delivered to me?
Our standard shipping is Federal Express Ground. This can add 5-6 days if the supplier is across the country. Orders required to meet an event date should normally be shipped FedEx special service (3-day Saver, FedEx Economy 2-day, FedEx Overnight – Standard or Priority) or UPS.

How is my freight charge determined?
Since there are so many variables in the products weights, shipping locations and selected method of shipping, we cannot determine the exact charge before your order is placed. Freight charges will be added to your invoice. If you need an estimate of freight amount before placing an order, give us a call.

What method of payment do you accept?
At the time, you place your order, you will be asked to charge your Visa, MasterCard, American Express or Discover. If your company is on open account terms with us, you can select open account and enter the purchase order number as means of payment. You will need to ensure a copy of the purchase order is faxed or mailed to us or emailed to us. If you have previously been approved for open account terms without using a purchase order, enter your name in the purchase order number field. NOTE: Selecting open account without prior approval and authorization will significantly delay your order processing.

Our company does not have open account terms, how do we apply?
Go to New Account Application, complete the basic information, submit or copy the form and fax the completed application to us at 408-245-5541. All open accounts require us to perform a credit check. Please provide at least four credit references via fax or e-mail to sales@firstplaceinc.com. If you have any questions, please call and we will be glad to help. New accounts take 3-5 days for processing and you will be notified via e-mail or phone.

Besides the web site, what other services do you provide?

Complete Graphic Services
Our art staff on site can clean-up and make your art process ready or create it from scratch in a vector format so it can be sized for use on any future products you order.

Trained Awards & Promotional Consultants
Years of experience in sales, marketing, graphic design and advertising make this group a valuable member of your team.

Custom Designed Products
Concepts to Reality. These are the most challenging and rewarding to our staff. We help you design something completely unique from the get-go or take a stock item and change it enough to add your personal touch so only your company can claim the rights to the color or design combination.

Fulfillment Services
We will maintain your inventory of promotional products, recognition items, badges, nameplates or wearables and release per individual request. Monthly inventory reports and "reminders to order" when inventory gets low.

Rotary Engraving on site
Plaques, badges, nameplates and brass plates are normally produced in 5-6 days

Laser Engraving on site
Great detail can be attained on Wood and Acrylic awards when they are lasered. Some can be low cost awards with a high-perceived value.

Crystal and Marble Sandblasting on site
Ever wonder where to get an award sandblasted and maybe even paint filled in a day? You can wonder no more. You found the place!

Product Research
Only the best the industry has to offer. Our on-line research system allows us complete access to all suppliers and products available within the industry. If it's out there, we will do our best to find it.

Priority Service
We can usually meet any deadline you have even though you may incur a priority service charge. Please give us a call if you are in a hurry to meet an event date.

Custom Quotes on Large Quantity Orders
If you have a need for products in greater quantities than priced on our site, please give us a call. We will be glad to call and research all suppliers to ensure we get the best volume price we can.

Special Packaging or Your Items Inserted
We are happy to recommend and assist with special packaging and presentation ideas. Gift cards or items you need inserted will be accommodated with the service quoted per job.

What if my question is not answered here?
Contact Us via this site
Call (408)245-5100
FAX (408)245-5541
E-mail directly to sales@firstplaceinc.com